Tula Hats wants you to be pleased with your purchase! All returns and discrepancies  must be made within 7 days of receipt of goods.  Please call us for a Return Authorization. Please keep shipping boxes when reporting missing or damaged hats.  UPS label will show if more then one box has been sent to your location.  Each box has a weight on the label.  The weight determines how many hats in a box.  Please note that our products are handmade.  Variations in color and weave are natural occurrences and are not considered defects. Tula Hats 3800 Wyldwood Road Austin, Texas 78739 888-232-4287 If you have any questions regarding your merchandise return or exchange please email us at info@tulahats.com Thank you, Tula Hats